Use cases

What you can do with Rafiki.

Use voice to serve customers, share information, create content, and make everyday tasks easier.

Healthcare

Help patients and care teams communicate more clearly.

listenHealthcare
Patient intake
Let patients describe their symptoms by voice, then give the care team a transcript.
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speakHealthcare
Appointment reminders
Send clear voice reminders in the patient’s preferred language.
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listenHealthcare
Community health notes
Record a field visit and turn it into notes for the patient record.
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speakHealthcare
Medication instructions
Read dosage and timing instructions to patients who prefer to listen.
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Make important financial information easier to understand.

talkFinancial services
Account information
Let customers ask about their balance, recent payments, or account status.
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speakFinancial services
Transfer confirmation
Read back the amount and recipient before a customer confirms a transfer.
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listenFinancial services
Loan applications
Help field officers collect and transcribe application details by voice.
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speakFinancial services
Branch announcements
Call the next ticket and share instructions in the languages customers use.
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Give customers a faster way to ask questions and get help.

talkCustomer support
After-hours support
Answer common questions when the support team is unavailable.
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listenCustomer support
Voice-note tickets
Turn a customer’s voice note into a ticket and reply with audio.
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listenCustomer support
Agent assistance
Transcribe calls and give agents the information they need while they work.
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talkCustomer support
Order updates
Let customers ask about an order and hear the latest status.
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Share useful information with farmers in a format they can easily access.

speakAgriculture
Market prices
Share current crop and livestock prices by phone or voice message.
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talkAgriculture
Farming advice
Let farmers ask questions and receive answers in their preferred language.
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speakAgriculture
Weather alerts
Send voice alerts when severe weather could affect farms or livestock.
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listenAgriculture
Cooperative meetings
Record meetings and create written notes for members.
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Help students learn and participate through speech.

speakEducation
Audio lessons
Turn written lessons into audio that students can listen to anywhere.
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talkEducation
Language practice
Give learners a voice-based partner for speaking practice.
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listenEducation
Oral assessments
Record and transcribe spoken answers for teachers to review.
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speakEducation
Messages to families
Send school notices as audio in a language each family understands.
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Move easily between written stories and recorded audio.

speakMedia
News bulletins
Turn a written bulletin into audio for radio, web, or social media.
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listenMedia
Interview transcripts
Transcribe recorded interviews so reporters can search and edit them.
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speakMedia
Audio articles
Give readers the option to listen to published stories.
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listenMedia
Audio editing
Create a transcript before selecting and editing recorded clips.
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Make public information easier to access and understand.

talkPublic services
Service hotlines
Let people check an application or document status over the phone.
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speakPublic services
Public announcements
Create voice versions of notices for phone, radio, and the web.
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speakPublic services
Record confirmation
Read back personal details so people can confirm that they are correct.
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speakPublic services
Emergency alerts
Deliver clear voice warnings when people need information quickly.
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Use voice to handle orders, deliveries, and stock updates.

talkRetail and logistics
Voice ordering
Take an order by voice and read it back before it is submitted.
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listenRetail and logistics
Delivery updates
Let drivers record delivery notes without stopping to type.
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speakRetail and logistics
Product information
Read product details to customers shopping by phone.
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listenRetail and logistics
Stock counts
Let warehouse staff speak stock counts and save them as text.
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Help guests get information and support before and during a trip.

talkTravel and hospitality
Booking assistance
Let guests ask about availability, rooms, or travel options by voice.
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speakTravel and hospitality
Arrival information
Send check-in, pickup, and arrival details as audio.
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listenTravel and hospitality
Guest requests
Transcribe voice requests and send them to the right team.
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speakTravel and hospitality
Local guides
Create audio guides for places, routes, and local attractions.
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Make account support and service updates easier to access.

talkTelecommunications
Plan assistance
Help customers compare bundles and choose a suitable plan by voice.
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speakTelecommunications
Usage updates
Read current data, airtime, or message balances to customers.
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listenTelecommunications
Fault reports
Turn a customer’s spoken network report into a support ticket.
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speakTelecommunications
Service notices
Send clear audio updates about maintenance or outages.
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Capture conversations accurately and explain information clearly.

listenLegal services
Client intake
Record a client’s account and create a transcript for the legal team.
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listenLegal services
Recorded statements
Transcribe spoken statements for review and follow-up.
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speakLegal services
Case updates
Send clients a clear audio summary of the latest case update.
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talkLegal services
General guidance
Answer common questions about process, documents, and appointments.
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Help teams capture meetings, share updates, and access information.

listenWorkplace
Meeting transcripts
Record a meeting and create a searchable transcript.
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speakWorkplace
Staff announcements
Turn company updates into audio for staff to listen to.
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speakWorkplace
Training audio
Create spoken versions of training material and instructions.
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talkWorkplace
Internal help desk
Let employees ask common workplace questions by voice.
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